Returns & Refunds

Our 30-Day Return Promise

We offer 30-day free returns on all orders, in compliance with the Consumer Contracts Regulations 2013. If you are not satisfied with your lot for any reason, you may return it for a full refund.

How to Return

1. Email hello@thejewelleryintake.co.uk within 30 days of delivery to request a return.
2. We will provide a free returns label via Royal Mail or equivalent courier.
3. Pack the jewellery securely in its original packaging or equivalent.
4. Drop off the parcel at any Post Office or Royal Mail collection point.
5. We process refunds within 5 working days of receiving the returned parcel.

Cancellation Rights (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. Our 30-day return policy extends this to 30 days as a goodwill gesture.

Refund Method

Refunds are issued to the original payment method (via Stripe). You will receive an email confirmation when the refund is processed.

Conditions

• The lot must be returned in its entirety - partial returns are not accepted
• Items lost or damaged in transit due to inadequate packaging may be subject to a deduction
• Return shipping is free (we provide the label)

Faulty or Incorrect Orders

If your order arrives damaged or you receive the wrong weight lot, contact us immediately at hello@thejewelleryintake.co.uk. We will arrange a replacement or full refund at no cost to you.

Contact

Email: hello@thejewelleryintake.co.uk
Response time: within 24 hours (working days)